Introduction
Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace.
You are important to your organisation’s success and you are in a position to learn management tools, concepts, techniques to be more competent so that you can be effective and enhance your value and credibility to your organization. You can then rise above being what has been perceived as just being “professional” but to the next higher level of being “progressive and competent”.
Objectives
At the end of the course, participants will be able to:
- gain insight into the responsibilities of administrators
- value your role in your organization and experience greater job satisfaction
- practise planning and organising skills to achieve tasks
- develop office procedures for efficiency and effectiveness
- develop your critical thinking abilities
- communicate effectively at the workplace
Outline
Administrative Function
- the role and duties of an administrator
- make your choice: to be a professional or progressional administrator - staying proactive in a changing workplace
Management Function
- functions of the management process
- identify the level of administrator's position in the management team
- balance for people and task orientation skills
Managing the Office Function
Developing Your Critical Thinking Skills
Improving Your Communication Skills
For Whom
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.
